Recently, I spoke with several business users who were frustrated with the service delivered by
their IT organization. These staff members believe they were clearly communicating their needs to their IT managers – even detailing requests in writing; however, they felt they weren't being heard and their requests received little response. IT managers, when asked about these requests, heard the requests from their customers but seemed to have a different perception of business priorities.
For many years now, there has been a notion that IT "is just not aligned" with "the business". Could it be that communication is one of the issues which contribute to this perception? What does a lack of “business/IT alignment” really mean?
This month I share my thoughts about this topic, and suggest several ways to break down the barriers to communication. I’d be interested in hearing what you have done in your organization to address this problem.
Until next month,
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What's Really Wrong with Business/IT Alignment?
There has been a lot of discussion over the past couple of decades about the “alignment” of business and technology. Since the discussion rages on, one can only assume that there is still some amount of disconnect between the perceptions, needs and expectations of business users and executives, and the services and capabilities delivered to organizations by the IT departments. What seems to be missing from the discussion, however, are details about the specific reasons there is a perceived gap in the first place. So, just what are the issues which seem to keep business and IT in opposite camps? View article
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