Clients come to us for a variety of
reasons - perhaps a compliance risk or issue, lack of traction on
strategic initiatives, or operational performance issues. Sometimes they
don't know exactly what is wrong or how to solve the problem, but they
know they need help.
Our sole focus is on improving our client's
situation. Whether that means engaging for a short, intense period of
time to resolve a specific problem or serving as a trusted advisor for a
longer term period of time, our client comes first. Period.
Because of the individual needs of each client, our
engagements are all slightly different; however, all engagements are
collaborative in nature. We will work with you to understand the
objectives you would like to achieve, and define together the future
vision. We will partner during the engagement to deliver the results you
are looking for, transition skills to you as needed, and provide support
during the disengagement.
Before starting any any project or initiative, we
will work together to:
1) Understand and define, with you, the
objectives we wish to achieve together. This is a collaborative process,
and provides us the ability to get to know one another and develop joint
accountabilities for success.
2) Determine what mechanisms we will use to measure progress. Measuring
progress is crucial in determining whether we are on track for success
during the engagement, or will need to make course adjustments along the
way. Agreeing on the measures of progress up front provides a mechanism
to guide our work, and identify when we have met your objectives.
3) Define the value of the anticipated results to the organization.
Understanding the value we plan to create in the organization allows us
to ensure you are investing in the right objectives and will reap an
acceptable return on your investment in the project.
4) Work collaboratively with our clients to achieve results.
While we cannot be accountable for creating change in your organization
(that's your responsibility), we will be beside you to recommend,
guide, coach and support your change initiative to realize the results
we have defined.
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