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	<title>Insight Edge</title>
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	<description>Insights Into Business Performance Excellence</description>
	<pubDate>Wed, 18 Aug 2010 23:32:11 +0000</pubDate>
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		<title>Consistency Counts!</title>
		<link>http://www.insightfulsolutionsinc.com/blog/?p=134</link>
		<comments>http://www.insightfulsolutionsinc.com/blog/?p=134#comments</comments>
		<pubDate>Wed, 18 Aug 2010 23:32:11 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Focus]]></category>

		<category><![CDATA[Operational Performance]]></category>

		<category><![CDATA[Process Improvement]]></category>

		<category><![CDATA[Customer Care]]></category>

		<category><![CDATA[Customer Value]]></category>

		<category><![CDATA[operational performance]]></category>

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		<description><![CDATA[Consistency Counts - not only in your processes, but in your communications. Be sure you are communicating consistently to maximize operational performance. (See entire blog post...)]]></description>
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		<title>Requirements Aren&#8217;t Just for Software Anymore</title>
		<link>http://www.insightfulsolutionsinc.com/blog/?p=127</link>
		<comments>http://www.insightfulsolutionsinc.com/blog/?p=127#comments</comments>
		<pubDate>Fri, 06 Aug 2010 17:18:42 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Requirements]]></category>

		<category><![CDATA[requirements]]></category>

		<guid isPermaLink="false">http://www.insightfulsolutionsinc.com/blog/?p=127</guid>
		<description><![CDATA[Most people having experience with selecting software to solve a business problem are familiar with the &#8220;normal&#8221; first step in the acquisition process (well, after identifying the funding source&#8230;.) - the need to develop &#8220;requirements&#8221;. Requirements outline the functions software must perform, performance considerations, security features and so forth. But&#8230; did it ever occur to [...]]]></description>
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		<title>The Cab Ride - a Customer Care Story</title>
		<link>http://www.insightfulsolutionsinc.com/blog/?p=123</link>
		<comments>http://www.insightfulsolutionsinc.com/blog/?p=123#comments</comments>
		<pubDate>Mon, 02 Aug 2010 16:05:20 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Focus]]></category>

		<category><![CDATA[Customer Care]]></category>

		<category><![CDATA[Customer Value]]></category>

		<category><![CDATA[Value]]></category>

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		<description><![CDATA[Someone sent me this story recently, and all I could think about was: What if everyone treated every customer with the same level of patience and customer care?
I arrived at the address and honked the horn. After waiting a few minutes I walked to the door and knocked. &#8220;Just a minute&#8221;, answered a frail, elderly [...]]]></description>
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		<title>Value Meal - Where&#8217;s the Value?</title>
		<link>http://www.insightfulsolutionsinc.com/blog/?p=119</link>
		<comments>http://www.insightfulsolutionsinc.com/blog/?p=119#comments</comments>
		<pubDate>Thu, 29 Jul 2010 16:33:51 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Focus]]></category>

		<category><![CDATA[Rants]]></category>

		<category><![CDATA[Customer Value]]></category>

		<guid isPermaLink="false">http://www.insightfulsolutionsinc.com/blog/?p=119</guid>
		<description><![CDATA[Rant about fast food "value meals" where the cost is more than "the sum of the parts".]]></description>
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		<title>The Right Use of Enterprise Architecture</title>
		<link>http://www.insightfulsolutionsinc.com/blog/?p=114</link>
		<comments>http://www.insightfulsolutionsinc.com/blog/?p=114#comments</comments>
		<pubDate>Fri, 07 May 2010 15:49:32 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Enterprise Architecture]]></category>

		<category><![CDATA[Process Improvement]]></category>

		<category><![CDATA[alignment]]></category>

		<category><![CDATA[business process]]></category>

		<category><![CDATA[business value]]></category>

		<category><![CDATA[operational strategy]]></category>

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		<description><![CDATA[A couple of weeks ago, I posted a comment (http://ow.ly/1Ifgm) on an article published by McKinsey about a failed Enterprise Architecture (EA) initiative. I wanted to follow up on this topic because of EAs increasing popularity and importance in organizations.
What is EA? Quite simply, it is a holistic view of the components of an organization, and [...]]]></description>
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